STORE POLICY

It is our vision to be the most valued and trusted online auto parts retailer in the Canada, through the relentless pursuit of quality and service. To achieve this, we continue to innovate our customer experience through technology. As we expand our ever-growing parts inventory for even more European,Imports & Domestic makes and models, we are committed to maintaining the accurately handcrafted parts descriptions for each vehicle’s catalog.

We recognize that the growth and success of United Performance over the years is because of customers like you who faithfully support our business. We appreciate your trust and will do our best to continue to give you the service that you deserve. Your continued patronage and suggestions are a vital part of our growth, and for that, we are most grateful.

At United Performance, we are dedicated to providing the highest quality Aftermarket performance parts for a wide variety of vehicles. Based in Canada, we specialize in parts for European car makes, covering everything from luxury brands to everyday drivers and performance vehicles. Whether you drive an Audi, BMW, Mercedes-Benz, Porsche, Volkswagen, we have the parts you need to keep your vehicle running at its peak. We offer a warranty on most products, ensuring the highest quality standards. Please review our policy for returns and warranties below:

Custom or Specialized Products (including, but not limited to Custom Brake Kits, certain tuning parts, and other specialized items) are non-returnable and non-refundable due to their made-to-order nature. Always ensure compatibility with your vehicle before purchasing.

Warranty applies to all eligible products, but the specifics may vary depending on the manufacturer. Please contact our customer service team for details on specific product warranties.

15-Day Return Policy: We offer a 15-day return window for exchanges or in-store credit on most items. To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Products returned must be in their original, unused condition, with all packaging intact. Please note that exclusions apply, including specialized and custom-made parts.

No Returns on Certain Products: Certain products, including custom parts, specialty performance kits, and electrical components, cannot be returned. Always verify compatibility before making a purchase. If you are unsure, our team is available to assist with product selection.

For any issues regarding product defects or performance problems, please reach out to us. We are committed to resolving any concerns swiftly.

CANCELLATION FEES

UNFORTUNATELY, A 5% TRANSACTION FEES WILL BE CHARGED FOR ANY ORDERS THAT IS CANCELLED

ALSO AN ADDITIONNAL 10% RESTOCKING FEE FOR ANY ORDERS THAT HAS  LEFT OUR FACILITY (SHIPPED)

Privacy & Safety

We value your privacy at United Performance and are committed to protecting your personal information. We collect and use your data primarily for the following purposes:

To create and secure your account on our platform.

To process and fulfill your orders.

To communicate with you about order updates, promotions, and other offers.

To analyze customer behavior to improve our website and services.

To comply with legal obligations and prevent fraud.

We do not share your personal information for third-party marketing purposes unless we have your explicit consent.

When We Share the Information We Collect

We do not sell your personal data to any third party. However, we may share information with trusted service providers for order fulfillment, payment processing, or legal compliance. All of these parties are required to adhere to stringent data protection standards.

Retention & Security of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. While we implement various security measures to protect your data, please note that no method of electronic transmission is 100% secure. We cannot guarantee absolute security, but we are committed to safeguarding your data through reasonable precautions.

Advertising Service Providers

We partner with third-party service providers such as Google Analytics and other advertising and marketing companies. These partners use cookies and other technologies to analyze your behavior on our website and provide personalized advertisements.

If you prefer not to have your data tracked for marketing purposes, you can opt-out through your browser settings or through Google’s Ad Settings.

Changes to This Privacy Policy

United Performance may update this privacy policy from time to time. We encourage you to review it regularly. Any changes will be effective immediately upon posting, and by continuing to use our site, you agree to the updated policy.

Your Rights

Request specific personal information that we have collected about you. Request the deletion of your personal information from our records. Review the categories of personal information we have gathered and the third parties with whom we have shared it.

Legal Disclaimer

This guide is provided for general information only and is not legal advice or a guarantee of road legality, inspection approval, emissions compliance or warranty coverage. Laws and requirements vary by jurisdiction, vehicle and modification. The customer is responsible for determining whether a product or calibration is legal for their intended use and location. Closed-course products are not intended for public-road use where prohibited.

Need help?

Contact us at sales@untdperformance.com for questions related to refunds and returns.